Emmet Kitchen & Bath is owned and operated by Stephen Hayes, a Licensed Builder and Home Improvement Contractor since 1989. His customer list has over 600 unique names on it!
Steve is a local native, son of long time Petoskey dentist Hubert Hayes, retired.
Background and History
Steve grew up in the family home on Mitchell Street, which also served as his father's dental office, taking up half the downstairs. "My dad was a perfect example of how to run your own business. To him it wasn't really a business, it was a way of life, helping friends, neighbors, and strangers solve their dental problems.”
Steve began his home improvement career in Mt. Pleasant, Michigan working part time at the House of Cabinets. The owner/partners who designed and installed their own kitchens, were amazing. Solid craftsmanship and personal integrity were always top priority.
Later in Mt. Pleasant Steve worked full time on a framing crew for new construction. However layoffs and the 80’s recession prompted a move to the then booming Washington DC area. By then, Steve knew he would rather be involved in remodeling than new construction.
Steve took a job with a high-end kitchen design firm as a lead carpenter, installing kitchens, one after another, all over Fairfax County. When that company suddenly changed direction Steve obtained his Virginia builder's license and began working direct for homeowners - all by referral.
In 1992 the opportunity came to relocate back to hometown Petoskey. Soon a Michigan builder's license was obtained and the business reopened, this time know as Steve Hayes Remodeling and Tile. In 2013 Steve refocused, opened up a showroom, and changed the name to Emmet Kitchen and Bath. (After Emmet County).
As you can see, Steve has loads of field experience. Now in more of a design role, this experience is very helpful when solving design or installation problems.
How does Steve account for this long run of business success? “Customer service is a high priority."
Steve does business like his father taught him, take care of the people, be honest, and give them your best.